ASSISTANCE
DINOSAUR DESIGNS CUSTOMER SERVICE
How can we assist you?
ANSWER YOUR ENQUIRY
Find out information on key enquiries, including shipping, returns, gift services, how to care for your Dinosaur Designs pieces and more.
TOPICS
COMMON ENQUIRIES
Do you have stores near me?
Dinosaur Designs flagship store is in Soho, New York.
Globally, Dinosaur Designs has stores in Australia; Sydney, Melbourne, Brisbane, and in the United Kingdom; London.
You can apply your postcode to our store finder map to find your nearest store. Learn More
What are your delivery options and shipping costs?
Dinosaur Designs offers complimentary nationwide shipping on orders over $200.* For full shipping and delivery options Learn More
What is your returns policy?
Dinosaur Designs accepts returns for store credit or exchange only, when returned in original condition within 30 days of purchase. Learn More
Do you offer gift wrapping?
Every unique Dinosaur Designs piece ordered is carefully and professionally gift wrapped. Personalised gift notes can be included with your order, by simply adding a greeting card and entering the message at checkout. Learn More
Do you have a gift registry?
You may use your Dinosaur Designs Wishlist as a gift registry. Simply add to your wishlist and share with friends and family for all special occasions and gifts.
What are your sizing details?
Dinosaur Designs offers specifications on all product pages to assist you. To view our sizing guides Learn More
Do you offer authentication services?
While we do not provide authentication certificates, we may be able to assist in verifying your purchase or advising if a piece was made by Dinosaur Designs. Please supply clear images so we can provide an assessment. Contact Us
What is the lead time for made-to-order purchases?
Each Bespoke piece is made by hand in our Australian studio, and may incur a lead time.
Bespoke pieces are available as ready-to-ship or made-to-order. All made-to-order pieces are completed within 12-15 weeks. Learn More
A piece I wish to order is unavailable, when will it be available to purchase?
All of our pieces are handmade in limited quantities. Due to this, we recommend joining the waitlist for the piece that is currently sold out or coming soon, so that you may be notified once it becomes available for your purchase.
CONTACT US
We invite you to be in touch