Delivery timeframes are supplied at checkout and are to be regarded as estimates only.

Estimates may not take into account customs holds, transit or peak period delays.

Once your Dinosaur Designs parcel has been dispatched from our New York Flagship store, we are unable to upgrade your order to an expedited service.

Dinosaur Designs can provide a quote for an express courier upon request. Contact Us

Dinosaur Designs orders are process and dispatched within one to three business days.

During promotional and launch periods, public holidays or other events, additional processing time may be experienced.

Orders with an express service will be prioritised in processing, fulfilment and dispatch.

Dinosaur Designs can provide a quote for an express courier upon request for time sensitive deliveries. Contact Us

Dinosaur Designs provides an order and shipping confirmation email following your purchase. Your unique tracking code with our postal provider, UPS, will be supplied once your order has been dispatched to track your order with ease.

All Dinosaur Designs orders are dispatched from our New York Flagship store in Soho, New York. On occasion, orders may be dispatched from Australian studio, where inventory was unavailable to fulfil your order.

Dinosaur Designs are pleased to accept orders with PO Box and Parcel Locker addresses for deliveries by UPS.

If a courier service alternative is nominated for your order, Dinosaur Designs requires a street address and will not be able to facilitate shipment to a PO Box or Parcel Locker.

Dinosaur Designs United States ships with Royal Mail from Soho, New York to the following regions; North and South America.

For delivery to United Kingdom or Europe, please visit Dinosaur Designs United Kingdom.

For delivery to Oceania, Asia, or Africa, please visit Dinosaur Designs Australia.

If you have trouble shipping to an address in the North or South America, please contact Customer Service for assistance. Contact Us

UPS may face service disruptions due to shipping or customs regulations, logistical challenges like natural disasters, flight capacity issues, union strikes, civil unrest, or sanctions.

Learn more about UPS service updates.

All Dinosaur Designs orders are processed with insurance, provided by our third party shipping provider, UPS, to protect all order against transit damages or loss in transit.

Dinosaur Designs orders require an adult signature unless Authority to Leave is noted on your order. This allows for safe delivery of your order, which can be collected from your post office if no one is in attendance.

Dinosaur Designs is not responsible for stolen or missing packages if Authority to Leave is authorised on your order.

Dinosaur Designs accepts orders with delivery to business or personal concierge, reception or building managers. Each order requires signature upon delivery due to their value.

In the event you passed this responsibility to a Building Manager, Concierge or Reception to sign on your behalf, Dinosaur Designs is no longer responsible for missing goods once the parcel has been signed for.

All Dinosaur Designs orders are insured with UPS. If your order arrives damaged, please send us pictures of the damage.

Keep the box and packaging, as you might need to visit your local post office for the insurance claim.

Once approved, we can provide a replacement, credit, or exchange for the damaged item.

As we continue to reduce our environmental footprint, we make great efforts to keep up with recent packaging innovations to limit waste and ensure we are following the most sustainable practices.

Each Dinosaur Designs order is packed with extreme care in our Soho store, using protective paper packaging solutions that are shock-absorbent, biodegradable and recyclable. 

Each box is sealed with recyclable kraft paper tape to ensure all orders arrive safely with minimal impact on our Earth.

Find out about our returns and exchange policy. Learn More