Pieces may be returned for store credit or exchange only to Dinosaur Designs if still in original condition, within 30 days of dispatch.

Online returns can be lodged your Dinosaur Designs account or returned to our Soho, New York store with proof of purchase.

Refunds are only issued when required by law.

All returns require a valid form of proof of purchase. This is limited to:

• Signed Product Care Card
• Online Returns Card
• Gift Receipt
• Receipt

Pieces purchased from the Extinct store, final sale and made-to-order pieces cannot be exchanged except where required by law.

Pieces may be returned for store credit or exchange to Dinosaur Designs if still in original condition, within 30 days of dispatch.

Valid forms of proof of purchase for gifts include:

• Signed Care Card
• Online Returns Card
• Gift Receipt
• Receipt

Pieces purchased from the Extinct store, final sale and made-to-order pieces cannot be exchanged except where required by law.

Christmas gifts purchased from November 1 can be exchanged until 31 January of the following year.

Wedding gifts can be exchanged from 30 days of the date of purchase. An exchange period extension may be authorised if acknowledgement of the wedding date was provided in your in-store or online order notes at time of purchase.

To return your purchase of our pieces made with a Dinosaur Designs stockist, you must contact the stockist you purchased from to facilitate a return, following their returns policy.

Store Credit is a form of value given by Dinosaur Designs, often as a credit to your account for returns, promotions, or rewards.

Your Store Credit can be used to complete purchases any Dinosaur Designs signature store or via our website, by suppling you unique code at checkout.

Valid for three years from date of issue.

To exchange, simply visit us at our Soho, New York flagship store within 30 days of purchase. Returned pieces must be in original condition with proof of purchase.

Alternatively, you may lodge your return via your Dinosaur Designs account. Once your return has been approved, Dinosaur Designs can organise an exchange order, pending real-time stock availability of your pre-selected pieces. To organise, please contact Customer Service. Contact Us

Pieces must be in original condition returned within 30 days of receiving.

We do not offer returns on archival, final sale and made-to-order pieces cannot be exchanged except where required by law.

Refunds are only issued when required by law.

We accept Christmas gift returns made from November 1 until 31 January the following year for an exchange or Store Credit.

Online returns can be lodged via your Account if not returned at our Soho, New York flagship store.

All change-of-mind returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.

Returns can be posted to our Soho, New York flagship store with tracking and insurance only.

Returns Address
21C Crosby Street,
New York NY 10013
United States