Refund policy
(i) You agree that it is not a defect in the Product or a breach of a warranty if in Dinosaur Designs’s UK reasonable opinion, following the sale of the Products to you, the Product has:
(a) become of unacceptable quality due to fair wear and tear;
(b) been misused, or not used in accordance with manufacturers’ instructions, or been used in an abnormal way or in any manner other that which it was intended; or
(c) not had reasonable care taken by you in respect of the Product. Breakage due to dropping, banging, knocking or otherwise causing an item to come under undue stress is not considered a fault
(ii) You may return Product to Dinosaur Designs UK in circumstances where you believe the Product is the subject of a defect, or there is an applicable warranty claim contemplated by these Terms.
(iii) If you believe you have received a product which has a manufacturing fault;
- You must contact us as soon as you receive your order.
- Images of the damage, defect or fault must be submitted via email for preliminary assessment.
(iv) Where the Product sold to you is confirmed to have a defect, or there is an applicable warranty claim contemplated by these Terms, Dinosaur Designs will replace the Product or refund the Price of the Product to you at your request.
(iv) If the Product is found not to have a defect or there is no applicable warranty claim contemplated by these Terms, Dinosaur Designs will return the Product back to you and may charge you the delivery costs of this return.
(v) If the product is found to be damaged due to wear and tear or misuse on your part, where possible, we will offer to repair items. Under such circumstances we will contact you with a quote for the repair. No repair will be undertaken until it is paid for in full, in advance.